Terms of Service

These terms are a general-purpose template for a small manufacturing and export business and have not been reviewed by a lawyer. Please have them reviewed by a qualified professional for your specific jurisdiction and export destinations before relying on them.

Orders & Payment

All orders are placed and confirmed directly with us via WhatsApp. Payment terms depend on order type: a 50% deposit is required before production begins on custom or bulk orders, with the remaining 50% due before shipment. Payment method (bank transfer or another agreed method) and any Incoterm (EXW, FOB, CIF, DDP) are confirmed directly with you based on your order and location — full details are on our Custom Order Policy page.

Pricing

We do not list fixed prices on the site, since every order — single piece or bulk — is quoted individually based on fabric, customization, and quantity. Final pricing and currency are confirmed with you directly on WhatsApp before any deposit is requested.

Production & Shipping

Production timelines for custom and bulk pieces depend on quantity, design complexity, and customization, and are confirmed with you directly on WhatsApp once your deposit and measurements are in. Shipping times and our returns/exchange policy are detailed on our Shipping & Export page.

Cancellations

The 50% custom order deposit is non-refundable once production has started, since each piece is cut and built specifically to the customer's measurements and choices. See our Custom Order Policy for full details.

Product Accuracy

We aim to describe and represent every piece as accurately as possible. Minor variations in color or texture may occur due to the handcrafted nature of each item and differences between screens.

Intellectual Property

All designs, photography, and content on this site belong to Crestline Suiting and may not be reproduced or used commercially without our written permission.

Limitation of Liability

We aim to deliver every order accurately and on time, but we are not liable for delays or issues caused by circumstances outside our reasonable control, including courier delays or incorrect information provided at the time of order.

Changes to These Terms

We may update these terms from time to time. Continued use of our site or services after changes are posted constitutes acceptance of the updated terms.

Contact Us

Questions about these terms can be sent to abd.mhr.83@gmail.com or via WhatsApp.