Shipping & Export
What to expect after you place a single order or a bulk export order.
Where We Ship
We ship directly from Sialkot, Pakistan, to clients worldwide — North America, Europe, the Middle East, Asia, Australia, and many other destinations. Single orders and samples typically move by express courier (DHL, FedEx, or UPS); bulk orders can move by air or sea freight depending on volume.
Production & Shipping Times
Sample production typically takes 5–10 business days, with shipping via express courier adding a further 3–7 business days — so 8–17 business days in total for a sample. Bulk production lead time depends on quantity, design complexity, and customization, and we'll confirm an exact timeline before you place your order.
Who Arranges Freight
We offer both options. We can arrange international shipping through trusted courier and freight partners, or ship using your preferred freight forwarder or logistics provider if you already have one. We work with common Incoterms — EXW, FOB, CIF, and DDP — based on your requirements.
Payment
A 50% deposit is required to begin production on custom or bulk orders, with the remaining 50% due before shipment. Payment terms (bank transfer, or other methods) are confirmed directly with you on WhatsApp based on your order size and location.
Returns & Exchanges
Because most pieces are made or cut to order, we handle returns carefully:
Samples & Standard Orders
- Please message us on WhatsApp before returning anything so we can confirm the process.
- Shipping costs for exchanges are the customer's responsibility unless the item arrived damaged or incorrect.
Custom & Bulk Orders
- Custom and bulk orders are non-refundable once production has started, as detailed in our Custom Order Policy.
- If a piece arrives with a genuine construction defect, message us immediately with photos — we'll make it right.
Damaged or Incorrect Items
If anything arrives damaged, or isn't what you ordered, message us on WhatsApp with photos within 48 hours of delivery and we'll sort it out — replacement, repair, or refund depending on the situation.